For Australians in Vanuatu, we ask you to please follow the advice and directions of local authorities. We also ask that you keep up to date with the latest developments by visiting Smartraveller and following us on Facebook and Twitter (@AusHCVanuatu).
Consular Assistance
The Australian Government provides 24-hour consular assistance to Australians who are overseas. This assistance may be accessed by telephone, on +61 2 6261 3305 (from overseas), 1300 555 135 (from within Australia).
If you are in Vanuatu and in need of consular assistance, you may also contact the High Commission during business hours on +678 22777. Emergency assistance is available 24/7. Email queries can be directed to [email protected] .
Canadian citizens can also alternatively contact the 24/7 Canadian Emergency Watch and Response Center in Ottawa (email: [email protected] – phone +1 613 996 8885 with call collect accepted where available).
The Australian High Commission in Port Vila provides consular and passports services to Australian, Canadian citizens and to Australian permanent residents in Vanuatu.
Please also note the Australian High Commission does not manage enquiries relating to visas or entry-exit requirement to Vanuatu or Canada and we are unable to escalate applications or issues with the authorities in Vanuatu or Canada.
Smartraveller
Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.
You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.
In a crisis, Smartraveller will activate a crisis page on its website. This will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter .
Check out travel recommendations on Smartraveller under What you need to know before you go. Check out also the travel advice for Vanuatu.
Also consider the Before you go - The Basics - Checklist.
Before you book your travel, check regulations as applicable to your circumstances
It is your responsibility to ensure you meet the requirements of the airline or vessel operator you are travelling with and of countries you are travelling to or transiting through.
You are responsible for checking requirements applicable to your circumstances regarding visas, entry permits and exemptions, , mandatory health and other declarations, use of face masks, as well as insurance to cover your specific travel, condition and circumstances. If you need information or assistance, please contact your airline, cruise line, travel provider or employer and the relevant competent authorities in Australia and Vanuatu directly.
What we can and cannot do
The Australian Consular Services Charter sets out the standards of service you can expect from consular staff and signifies our commitment to providing effective, prompt and courteous consular services, delivered equitably to all Australian citizens and permanent residents, and Canadian citizens.
Our ability to provide consular support is governed by international agreements and there are limits to the extent of the help we can provide. It is essential to remember that in Vanuatu you are subject to the laws and regulations of Vanuatu. Providing you with consular assistance cannot override local law.
Canadian-Australian Consular Services Sharing Agreement
The Australian High Commission in Vanuatu provides assistance to Canadians in the region under the Canadian Australian Consular Services Sharing Agreement.
This agreement does not extend to the assistance of persons with visas/immigration enquiries. For further information about Canadian entry requirements, please consult the CIC website.
Passport Services
The Australian High Commission in Port Vila provides passport services to Australian and Canadian citizens in Vanuatu, including those applying for or renewing a passport, applying for a document of identity or in special circumstances, an emergency passport.
For information on applying for or renewing your passport, rules and procedures for obtaining a passport, urgent applications, resuming or tracking your application, using/protecting/securing your passport, or reporting a lost/stolen/damaged passport, visit http://www.passports.gov.au/ .
The Australian High Commission provides passport services by appointment between 8.30am and 3.00pm on weekdays. An appointment must be made before you attend the High Commission. Exceptions may be made for urgent matters.
Booking an appointment
If you would like to book an appointment please contact the Australian High Commission by email [email protected] , online or by telephone at +678 22777.
Passport application fees
The Australian High Commission requires upfront payment of fees before a passport application may be lodged. Please note that an overseas processing surcharge is payable for most applications.
The Australian High Commission accepts payments in local Vatu currency by EFTPOS or credit card and cash. Card payments are the preferred payment option and cash is only accepted for emergency cases. Vanuatu bank cards issued by the ANZ and Bred Bank are accepted. International cards using Mastercard, Cirrus, Visa, American Express, JCB and UnionPay are also accepted.
For specific questions about passport services, please email the Australian High Commission on [email protected]. If you wish to provide feedback on passport services, please complete the online feedback form available at https://www.passports.gov.au/feedback.
Passports updates
Please be aware of the following changes:
- The Frequent Traveller Passport has been discontinued as of 1 December 2017.
- When applying for ten-year validity passports for 16 and 17-year-olds, both the child and a parent will be required to attend the appointment and the parental consent page must be completed.
- Passport fees in the local currency change are reviewed monthly and may change without notice.
Mailed-in application for Adult passport renewal
Eligibility
For an Adult passport renewal, you must be 18 years and over and you will need a passport that:
- was issued when you were aged 16 or older.
- was issued on or after 1 January 2006.
- had, when it was issued, at least two years' validity.
- has your current name, date of birth, place of birth and gender, and
- has not been reported lost, stolen, or cancelled.
If you can answer yes to all the above, complete your PC7 Passport renewal application online.
If you don't meet these criteria, you'll need to lodge your application in person by appointment only or send an email to [email protected]
Urgent Travel
If you have urgent travel, you may be eligible to apply for an Emergency passport. Please contact the High Commission [email protected]/+678 22 777 for further advice.
Guide for Adult renewal application (PC7) by mail
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1.Complete your renewal application form online The application must be lodged within six months of completion |
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2.Print and sign your application form Print on plain white A4 paper, using blank ink only. Make sure the top or bottom of the page is not cut off. US standard letter paper or US legal paper sizes are also acceptable, but only if they’re scaled properly. Refer to more information on printing your application form Sign the form using black pen, within the signature box. Make sure there are no alterations or whiteout on the signature or the date. |
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3.Photos Two recent identical colour photos, less than 6 months old with your full name written on the back of one photo. Refer to photo guidelines for more information Do NOT attach the photos to the form as this may damage them
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4.Payment Please contact the Australian High Commission in Port Vila for payment process You can view more information on passport fees |
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5.Check your adult renewal checklist Before posting your application, review your adult renewal checklist |
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6.Post your application Australian High Commission Or Drop in an envelope at the Australian High Commission’s Security office marked: “Attention: Passport Services” |
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7.How long will it take? Please allow a minimum of six weeks to receive a new passport once payment has been taken. PLEASE NOTE incomplete applications will cause delays. |
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Mailed-in application for child passport renewal
Eligibility
Child passport renewal applications (PC8) can be mailed-in provided the applicant is:
- Aged up to 15 years old and
- Has held a previous passport
If you can answer yes to the above, complete a PC8 Passport application online.
For first-time child applications and applicants aged 16 or 17, the application must be lodged in person by appointment only or send an email to [email protected]
Urgent Travel
If you have urgent travel, please contact us +678 22 777 for further advice.
Guide for Child renewal passport application (PC8) by mail
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1.Complete your renewal application form online The application must be lodged within six months of completion |
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2.Photos Include minimum two passport photos, less than six months old. Refer to photo guidelines for more information The back of one photo must be endorsed by the child’s guarantor writing ‘This is a true photo of [the child’s full name] and signed in black pen. Do NOT attach the photos to the form as this may damage them
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3. Parents proof of identity Good quality photocopies of both parents’ identity documents that show their name, photo, signature and current address (i.e. Both parents or those with parental responsibility for the child who signed section 17 of the application form. Name changes: If the current names of either parent are different to how they appear on the child’s birth certificate, please include certified documents that explain the change of name. |
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4. Print the application form Print the child renewal application on plain white A4 paper, using black ink only. Make sure the form has been printed in full and isn’t cut off at the top or bottom of the page. US standard letter paper or US legal paper sizes are also acceptable, but only if they’re scaled properly. Refer to more information on printing your application form. |
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5. Signing the application form Sign the form using black pen, within the signature box. Make sure there are no alterations or whiteout on the signature or the date. Children 10 years or older must provide a signature unless there is a medical reason that prevents them from signing. |
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6. Guarantor A guarantor must sign section 11 of the application form. Remember the guarantor must also endorse the back of a passport photo by writing ‘This is a true photo of [the child’s full name]’ and signing in black pen. Refer to htps://www.passports.gov.au for more information on guarantor requirements. |
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7. Consent Parental consent is required for a child passport. Everyone who’s giving consent must sign section 15 of the form in front of a witness. |
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8.Payment Please contact the Australian High Commission in Port Vila for payment process You can view more information on passport fees |
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9.Check your adult renewal checklist Before posting your application, review your child renewal checklist |
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10.Post your application Australian High Commission Or Drop in an envelope at the Australian High Commission’s Security office marked: “Attention: Passport Services” |
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11.How long will it take? Please allow a minimum of six weeks to receive a new passport once payment has been taken. PLEASE NOTE incomplete applications will cause delays. |
Notarial Services
A limited range of notarial services can be provided by the Australian High Commission in Vanuatu. These services are for Australian documents, or foreign documents intended for use in Australia. The Australian High Commission in Port Vila provides notarial services to members of the public in Vanuatu.
It is your responsibility to ensure you present the correct forms and documents and provide correct instructions for the notarial service you require, including advising which identification documents you need to present, and the category of officer required to perform the service. If you are unsure, consider seeking legal advice. Neither the Australian Government nor the Australian High Commission in Vanuatu can guarantee the legal efficacy of the document or the accuracy of its contents.
Please note notarial services are by appointment only and that fees apply.
The Australian High Commission provides notarial services from 8.30am to 3:00pm on weekdays, by appointment. An appointment must be made before you attend the High Commission. Exceptions can be made for urgent matters.
If you would like to book an appointment, please contact the Australian High Commission by email at [email protected], online or by telephone at +678 22777.
Living in-Country
- Citizenship
- Taxation issues
- International driving permits
- Birth, marriage and death certificates
- Police clearances
- Marriage overseas
- Authentications and apostilles
Former residents
A gateway to information about Australian benefits, payments and services.
Centrelink International Services
Travelling outside Australia may affect Centrelink payments. For more information see Centrelink International Services.
Returning to Australia
Handy information for Australians or residents returning from a holiday or moving back to Australia.
Information concerning taking cats and dogs to Australia.