Australian High Commission
Port Vila
Vanuatu

Services for Australians

Services for Australians Overseas

The Australian High Commission in Port Vila provides consular and passports services to Australian and Canadian citizens and to Australian permanent residents in Vanuatu.  The following services are available.

Smartraveller

Australians travelling or residing overseas are strongly encouraged to register their travel plans on www.smartraveller.gov.au, where they can be informed and prepared by accessing travel advisories and subscribing to updates.  Smartraveller is provided by the Australian Department of Foreign Affairs and Trade (DFAT).  To find out how Smartraveller can help you overseas, see the Consular Services Charter.

 

Online registration for Australians overseas

We encourage use of this online registration service by Australians planning to reside overseas for extended periods, and those travelling to locations where there are security risks.

Consular assistance

The Australian Government provides 24-hour consular assistance to Australians who are overseas. This assistance may be accessed by telephone, on +61 2 6261 3305 (from overseas), 1300 555 135 (from within Australia) and +61 421 269 080 (for SMS). 

If you are in Vanuatu and in need of consular assistance, you may also contact the High Commission by telephone on +678 22777 during office hours (8.00am-4.30pm weekdays, except for Public Holidays).  Email queries can be directed to consular.PortVila@dfat.gov.au

 

What we can and cannot do

The Australian Consular Services Charter sets out the standards of service you can expect from consular staff and signifies our commitment to providing effective, prompt and courteous consular services, delivered equitably to all Australian citizens and permanent residents, and Canadian citizens.

Our ability to provide consular support is governed by international agreements and there are limits to the extent of the help we can provide.  For instance, it is essential to remember that in Vanuatu you are subject to the laws and regulations of Vanuatu.  Providing you with consular assistance cannot override local law.

Passport Services

The Australian High Commission in Port Vila provides passport services to Australian and Canadian citizens in Vanuatu, including those applying for or renewing a passport and applying for a document of identity or emergency passport (under special circumstances).

For information on applying for or renewing your passport, rules and procedures for obtaining a passport, urgent applications, resuming or tracking your application, using/protecting/securing your passport, or reporting a lost/stolen/damaged passport, visit www.passports.gov.au.

The Australian High Commission provides passport services between 8.30am and 12.00pm on weekdays, by appointment.  An appointment must be made before you attend the High Commission.  Exceptions can be made for urgent matters. 

 

Booking an appointment

If you would like to book an appointment please click here or contact the Australian High Commission by email at pvla.passports@dfat.gov.au or by telephone at +678 22777.

 

Passport application fees

The Australian High Commission requires upfront payment of fees before a passport application can be lodged.  Please click here for the schedule of fees (fees listed are inclusive of overseas surcharges).

From 10 July 2017, the Australian High Commission will accept payments by  EFTPOS, credit card and cash. Card payments are the preferred payment option.  Local Vanuatu bank cards of the Bank of South Pacific (BSP) and National Bank of Vanuatu (NBV) are accepted.  International cards using Mastercard, Cirrus, Visa, American Express, JCB and UnionPay are also accepted.

For questions about passports please email the Australian Passport Information Service at passports.australia@dfat.gov.au or contact the Australian High Commission Passport Section on +678 22777. 

 

Passports updates

Please be aware the following changes have applied since 1 January 2016:

  • When applying for ten-year validity passports for 16- and 17-year-olds, both the child and a parent will be required to attend the appointment and the parental consent page must be completed.
  • Passport fees will increase with inflation. Please visit https://www.passports.gov.au/Pages/Fees.aspx for further information.
  • Lost/stolen fees will no longer be levied.  Instead, people who lose their passports frequently will have their passport validity reduced.

 

Notarial Services

The Australian High Commission in Port Vila provides notarial services to members of the public in Vanuatu.  A list of notarial services and fees can be viewed here .

The Australian High Commission provides notarial services during opening hours (8.00am-4.30pm) on weekdays, by appointment.  An appointment must be made before you attend the High Commission.  Exceptions can be made for urgent matters. 

If you would like to book an appointment please contact the Australian High Commission by email at Australia_Vanuatu@dfat.gov.au or by telephone at +678 22777.

 

Notice regarding notarial fees increase

Notarial service fees increased on 1 January 2017.  This is the first increase of notarial service fees in 16 years.  The new fee schedule takes into account the annual rate of inflation in Australia since fees were last increased, the growing cost of delivering notarial services and rising demand.  The new fee schedule aligns with notarial service fees charged by commercial providers.

From 2018 onwards, notarial service fees will increase annually in line with the Consumer Price Index published by the Australian Bureau of Statistics.

 

 

Living in-Country

 

Former residents

A gateway to information about Australian benefits, payments and services.

 

Centrelink International Services

Travelling outside Australia may affect Centrelink payments.  For more information see Centrelink International Services.

 

Returning to Australia

Handy information for Australians or residents returning from a holiday or moving back to Australia.

Information concerning taking cats and dogs to Australia.