Australian High Commission
Port Vila
Vanuatu

Services for Australians

Services for Australians Overseas

The Australian High Commission in Port Vila provides consular and passports services to Australian and Canadian citizens and to Australian permanent residents in Vanuatu.  The following services are available.

Smartraveller

Australians travelling or residing overseas are strongly encouraged to register their travel plans on http://www.smartraveller.gov.au/, where they can be informed and prepared by accessing travel advisories and subscribing to updates.  Smartraveller is provided by the Australian Department of Foreign Affairs and Trade (DFAT).  To find out how Smartraveller can help you overseas, see the Consular Services Charter

 

Online registration for Australians overseas

We encourage use of this online registration service by Australians planning to reside overseas for extended periods, and those travelling to locations where there are security risks.

Consular Assistance

The Australian Government provides 24-hour consular assistance to Australians who are overseas. This assistance may be accessed by telephone, on +61 2 6261 3305 (from overseas), 1300 555 135 (from within Australia) and +61 421 269 080 (for SMS). 

If you are in Vanuatu and in need of consular assistance, you may also contact the High Commission by telephone on +678 22777. Emergency assistance is available 24/7.  Email queries can be directed to consular.PortVila@dfat.gov.au

 

What we can and cannot do

The Australian Consular Services Charter sets out the standards of service you can expect from consular staff and signifies our commitment to providing effective, prompt and courteous consular services, delivered equitably to all Australian citizens and permanent residents, and Canadian citizens.

Our ability to provide consular support is governed by international agreements and there are limits to the extent of the help we can provide.  For instance, it is essential to remember that in Vanuatu you are subject to the laws and regulations of Vanuatu.  Providing you with consular assistance cannot override local law.

 

Canadian-Australian Consular Services Sharing Agreement

The Australian High Commission in Vanuatu provides assistance to Canadians in the region under the Canadian Australian Consular Services Sharing Agreement.

This agreement does not extend to the assistance of persons with visas/immigration enquiries. For further information about Canadian entry requirements, please consult the CIC website www.cic.gc.ca 

Passport Services

The Australian High Commission in Port Vila provides passport services to Australian and Canadian citizens in Vanuatu, including those applying for or renewing a passport, applying for a document of identity or in special circumstances, an emergency passport.

For information on applying for or renewing your passport, rules and procedures for obtaining a passport, urgent applications, resuming or tracking your application, using/protecting/securing your passport, or reporting a lost/stolen/damaged passport, visit http://www.passports.gov.au/.

The Australian High Commission provides passport services by appointment between 8.30am and 12.00pm on weekdays. An appointment must be made before you attend the High Commission. Exceptions may be made for urgent matters. 

 

Booking an appointment

If you would like to book an appointment please click here or contact the Australian High Commission by email at pvla.passports@dfat.gov.au or by telephone at +678 22777.

 

Passport application fees

The Australian High Commission requires upfront payment of fees before a passport application may be lodged.  Please click here for the schedule of fees. Please note that an overseas processing surcharge is payable for most applications.

The Australian High Commission accepts payments in local Vatu currency by EFTPOS, credit card and cash. Card payments are the preferred payment option. Vanuatu bank cards issued by the Bank of South Pacific (BSP) and the National Bank of Vanuatu (NBV) are accepted.  International cards using Mastercard, Cirrus, Visa, American Express, JCB and UnionPay are also accepted.

For specific questions about passport services, please email the Australian High Commission on pvla.passports@dfat.gov.au. If you wish to provide feedback on passport services, please complete the online feedback form available at  https://www.passports.gov.au/feedback

 

Passports updates

Please be aware of the following changes:

  • The Frequent Traveller Passport has been discontinued as of 1 December 2017.
  • When applying for ten-year validity passports for 16 and 17-year-olds, both the child and a parent will be required to attend the appointment and the parental consent page must be completed.
  • Passport fees in the local currency change are reviewed monthly and may change without notice.

 

Notarial Services

The Australian High Commission in Port Vila provides notarial services to members of the public in Vanuatu.  A list of notarial services and fees can be viewed here .

The Australian High Commission provides notarial services from 8.30am to 12:00pm and from 1:00pm to  4.00pm on weekdays, by appointment.  An appointment must be made before you attend the High Commission.  Exceptions can be made for urgent matters. 

If you would like to book an appointment please contact the Australian High Commission by email at consular.portvila@dfat.gov.au or by telephone at +678 22777.

 

Notice regarding notarial fees increase

Notarial service fees increased on 1 January 2018 in line with the Consumer Price Index published by the Australian Bureau of Statistics.

With regard to the fees, would you please create one page that can be easily updated each time the fees change (which can be monthly). The spreadsheet attached contains the schedule.

 

Living in-Country

 

Former residents

A gateway to information about Australian benefits, payments and services.

 

Centrelink International Services

Travelling outside Australia may affect Centrelink payments.  For more information see Centrelink International Services.

 

Returning to Australia

Handy information for Australians or residents returning from a holiday or moving back to Australia.

Information concerning taking cats and dogs to Australia.